Privacy Policy

This is the Privacy Policy for the Vonisha Service Foundation website. Vonisha is a Section 8 company headquartered in Bengaluru, India, with its online portal at https://www.vonishafoundation.org. By using (browsing or donating on) our platform or by subscribing or signing up to receive communication from us, you agree to comply with and be bound by the following terms.

Vonisha Service Foundation takes your privacy seriously and does not compromise in protecting any information you share with us, including but not limited to ID, contact, and payment info. We do not share your information with any third parties online or offline.

The processing of personal data, such as the name, address, e-mail address, or telephone number of a data subject shall always follow the guidelines as stated in the Information Technology Act, 2000 and published following the provisions of Rule 4 of the Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules, 2011, applicable to Vonisha Service Foundation. Through this data protection declaration, we would like to inform the general public of the nature, scope, and purpose of the personal data we collect, use and process. Furthermore, data subjects are informed, through this data protection declaration, of the rights to which they are entitled.

This privacy policy applies to all information collected such as donation asks, campaigns, feedback, surveys, email newsletter subscriptions, etc (we refer to them collectively in this privacy policy as the "Services").

IF YOU DO NOT AGREE WITH THE TERMS OF THIS PRIVACY POLICY, PLEASE DO NOT ACCESS THE WEBSITE/MOBILE APPLICATION.

1. What Information Do We Collect?

1.1. Information You Disclose To Us

We collect personal information that you provide to us when you register for the Service, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Service, or otherwise when you contact us.

Personal Information Provided By You. The personal information that we collect depends on your interaction with us and the Services. This information may include the following -

• Name
• Phone Number
• Email Address
• Billing and Mailing Address
• Contact and Authentication Information
• Contact Preferences

Payment Data

We may collect data necessary to process your donations, such as your payment instrument number, and the security code associated with your payment instrument. All payment data is stored by Easebuzz. You may find their privacy policy here: https://easebuzz.in/privacy.

1.2. Information Automatically Collected

We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services and other technical information. This information is primarily needed to maintain the security and operation of our Services and for our internal analytics and reporting purposes.

1. Like many businesses, we also collect information through cookies and similar technologies. Personal information: Personal information that you knowingly choose to share with us might include your name, location/address, phone number, e-mail address, organisation details, date of birth (where appropriate), work experience, etc. We collect this information only in connection with specific activities, such as donation asks, volunteer sign ups, campaigns, feedback, surveys, email newsletter subscriptions, etc, or to respond to your query directly. You do not have to disclose any of this information if you do not wish to, and by doing so you acknowledge you have shared your information of your own free will. Vonisha Service Foundation does not collect any personal information about users, except that which is knowingly and specifically supplied to us by the user.
2. Non-personal information: Our host server collects data such as IP address (the location of the computer on the internet), pages accessed and files downloaded (if applicable). This helps us to determine how many individuals use our site, how many people visit our site on a regular basis, which pages are most popular, and which pages are least popular. This information doesn't tell us anything about who you are, it simply allows us to monitor and improve our site.
3. Cookies: Like many websites, we use "cookies" to improve user browsing experience and to save time. Cookies are little information tags that are placed onto a user’s computer, assigned when they first visit in order to enable our site to recognise you each time you return. Cookies are used to store user preferences and track user trends, so as to enhance your interactive experience and to generally provide better service. You can set your browser preferences to notify you whenever you receive a cookie, thus giving you the option to accept or reject the same. When you accept a cookie, you agree to the use of any information collected using that cookie.

2. How Do We Process Your Information?

We use personal information collected via our Services for a variety of purposes described below. We process your personal information for these purposes in reliance on our legitimate interests, to enter into or perform a contract with you, with your consent, and/or for compliance with our legal obligations. We indicate the specific processing grounds we rely on next to each purpose listed below.

• To deliver and facilitate the delivery of services to the user. We may use your information to provide you with the requested service.
• To respond to use inquiries/offer support to users. We may process your information to respond to inquiries and solve any potential issues you might have with the requested service.
• To send administrative information to you. We may use your personal information to send you product, service and new feature information and/or information about changes to our terms, conditions, and policies.
• To request feedback. We may use your information to request feedback via calls/emails/survey tools and to contact you about your use of our Services.
• To send you newsletters. We may use the personal information you send to us such as name and email for our marketing purposes if this is following your marketing preferences. You can opt out of our marketing emails and notifications at any time.
• To protect our services. We may use your information as part of our efforts to keep our Services safe and secure (for example, for fraud monitoring and prevention).
• To evaluate and improve our Services, products, marketing and your experience. We may process your information when we believe it is necessary to identify usage trends, determine the effectiveness of our promotional campaigns, and evaluate and improve our Services, product, marketing and your experience.
• To identify usage trends. We may process information about how you use our Services to better understand how they are being used so we can improve them.
• To determine the effectiveness of marketing and promotional campaigns. We may process your information to better understand how to provide marketing and promotional campaigns that are most relevant to you.
• To comply with legal obligations. We may process your information to comply with our legal obligations, respond to legal requests, and exercise, establish or defend our legal rights.

3. When And With Whom Do We Share Your Personal Information?

We may share your data with third-party vendors, service providers, contractors, or agents ("Third-Parties") who perform services for us or on our behalf and require access to such information to do work. The categories of third parties we may share personal information with are as follows -

• Payment Processors
• Data Storage Service Providers
• Cloud Computing Services
• User Account Registration and Authentication Services
• Website Hosting Service Providers
• Order Fulfilment Service Providers
• Finance & Accounting Tools
• Communication & Collaboration Tools
• Performance Monitoring Tools

4. Do We Use Cookies And Other Tracking Technologies?

You can visit our website without giving away your personal information. We may use cookies, Umami Analytics, Google Analytics, web beacons, tracking pixels, and other tracking technologies on the Website to help customize the Website, improve your experience, and analyse how the Website is used. The information collected by Umami Analytics & Google Analytics is anonymous Traffic Data on the website. We do not collect any additional information such as name, age, gender, etc. upon your usage of the Website without the need to create an account.

The data subject may, at any time, prevent the setting of cookies through our website using the corresponding setting of the Internet browser used, and may thus permanently deny the setting of cookies. Furthermore, already set cookies may be deleted at any time via an Internet browser or other software programs. This is possible in all popular Internet browsers. If the data subject deactivates the setting of cookies in the Internet browser used, not all functions of our website may be entirely usable.

5. How Long Do We Keep Your Information?

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). No purpose in this policy will require us to keep your personal information for longer than the period in which users have an account with us.

When we have no ongoing legitimate need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

6. How Do We Keep Your Information Safe?

We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. However despite our safeguards, and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access or steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Service is your own risk. You should only access the Services within a secure environment.

7. Do We Collect Information From Minors?

We do not knowingly solicit data from or market to children under 18 years of age. By using the Services, you represent that you are at least 18 years of age or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Services. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. We encourage parents to get involved with their children's use of the internet and to be aware of the activities in which they are participating.

8. What Are Your Privacy Rights?

Withdrawing your consent: If we are relying on your consent to process your personal information, which may be expressed and/or implied consent depending on applicable law, you have the right to withdraw your consent at any time. You can withdraw your consent at any time by contacting us using the contact details provided in Section 11.

However, please note that this will not affect the lawfulness of the processing before its withdrawal nor when applicable law allows, will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.

Opting out of marketing and promotional communications: You can unsubscribe from our marketing and promotional communications at any time by clicking the unsubscribe link in the emails that we send, or by contacting us using the details provided in Section 11. You will then be removed from marketing lists. However, we may still communicate with you- for example, to send you service-related messages that are necessary for the administration and use of your account, to respond to service requests, or for other non-marketing purposes.

8.1. Account Information

If you would at any time like to review or change the information in your account or terminate your account, you can -

• Contact us using the contact information provided in Section 11.
• Update your Account Settings within the Mobile Application.

Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, we may retain some information in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our legal terms and/or comply with applicable legal requirements.

Cookies and similar technologies: Most web browsers are set to accept cookies by default. If you prefer, you can choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our Services.

If you have questions or comments about your privacy rights, you may email us at namaskara@vonishafoundation.org.

9. Controls For Do-Not-Track Features

Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track ('DNT') feature or setting you can activate to signal your privacy preference not to have data about your online browsing activity monitored and collected. At this stage, no uniform technology standard for recognising and implementing DNT signals has been finalised. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this privacy policy.

10. Do We Make Updates To This Notice?

We may update this privacy policy from time to time. The updated version will be indicated by an updated 'Effective Date' and the updated version will be effective as soon as it is accessible. If we make material changes to this notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this notice frequently to be informed of how we are protecting your information.

11. How Can We Contact You About This Notice?

If you have questions or comments about this policy, you may contact us by email at namaskara@vonishafoundation.org, or by writing to us at the following address: 208, Laa Regency, 10th Main, APR Kalyana Mandapa Road, Bengaluru - 560068.

12. How Can We Review, Update, Or Delete The Data We Collect From You?

Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, change the information, or delete it. To request to review, update, or delete your personal information, please contact us using the contact details provided in Section 11.